Resume

Resume

PAUL STEFANSKI
Saint Louis, MO • paulstefanski.online • linkedin.com/in/paul-stefanski-pmp
 
PROJECT LEADER | SYSTEM IMPLEMENTATION SPECIALIST
Dedicated Customer Service focused on system analysis, software implementation and project management.
Strategic thinker and innovative IT project leader who maintains a vision for delivering projects to the finish line. Utilizes analytical abilities and collaborative approach to understand the pain points experienced by the business. Expertise in requirements gathering, budget oversight, team development, and vendor management. Prepared to pinpoint operational inefficiencies, find targeted solutions, and execute implementations to solve pressing needs.
 
CORE COMPETENCIES
  • Project Management
  • Strategic Thinking
  • Vendor Management
  • System Implementation
  • Business Analysis
  • Stakeholder Alignment
  • Team Building
  • Budget Oversight
  • Vision Casting
 
CORE VALUES
Dignity | Respect | Honesty | Listening | Collaboration
 
CORE STRENGTHS
Problem Solver | Learner | Thinker | Self-Believer | Strategist
 
PROFESSIONAL EXPERIENCE
Bi-State Development • Saint Louis, MO • 2007 to Present
Bi-State Development (BSD) is a dynamic and multi-faceted resource for economic development in the St. Louis region. 2000+ employees
I create more with less by effectively training the team, focusing our expertise, and leveraging our vendor relationships to their maximum capabilities.
Senior Manager IT Operations Systems
Serve Bus, Rail, Paratransit, Marketing, Revenue, Security and other departments by assisting in the selection and implementation of software systems. Manage team of 5.
  • Drawn-out projects waste time, money and energy. I effectively complete projects or make the decision to stop a project.
  • Constantly looking for new systems, and innovative ways to make an impact on business: Mobile Apps, Tableau, No-Code Low Code, Generative AI
  • Nothing sweeter than the satisfaction of a customer who is excited about the beneficial change to their work brought by the right software tools
Selection of Accomplishments
  • Technology Leadership: Oversee a technology team supporting over 45 applications, growing the portfolio seven-fold over 15 years through strategic initiatives and systems upgrades.
  • Budget Management: Prudently manage a $3M annual budget, coming in under budget every fiscal year through efficient resource allocation and project oversight.
  • Talent Development: Foster a stable, high-performing team with an average tenure of 10 years, retaining top technical talent through mentorship and career development.
  • Process Transformation: Streamlined document workflows by replacing manual filing with an electronic document management system, eliminating secondary storage needs and improving records security.
  • Capital Funding Management: Annual management of grant requisitions to continually reinvest in technology modernization efforts.
  • Customer Experience Innovation: Pioneered mobility and self-service capabilities with the rollout of mobile apps, SMS, IVR, and web chat solutions to enhance the rider experience.
  • Business Insights Leadership: Championed data analytics adoption, growing business intelligence use across Operations to support performance-driven decision making.
Bi-State Development • Saint Louis, MO • 2006 to 2007
Bi-State Development (BSD) is a dynamic and multi-faceted resource for economic development in the St. Louis region. 2000+ employees
Programmer Analyst III
Member of IT Operations team.
Daily support of application systems. Implementation of new systems as needed.
Selection of Accomplishments
  • Provided comprehensive data analysis on Oracle databases for third party developers and end-users.
  • Analyzed and tested fixes, changes and upgrades to multiple applications and databases.
  • Maintained application tier production and test environments for IT Operations.
Decision Point• Saint Louis, MO • 2005 to 2006
Consulting firm. Working at Bi-State Development.
Consultant
Consultanton IT Operations team.
Focused on the implementation of new software for the paratransit division.
Selection of Accomplishments
  • Actively coordinated efforts of users, vendors, network team and DBAs at Bi-State Development by designing and implementing an overall IT plan to replace 15-year old DOS application with Windows-Based Client/Server paratransit scheduling system
EARLY CAREER
Programmer/Analyst • NCI, Fairview Heights, IL
Consultant • Rose International, Saint Louis, MO
Associate Developer • World Wide Technology, Saint Louis, MO
Director of Development (Fundraising) • Sunshine Mission, Saint Louis, MO
 
EDUCATION
Bachelors of Science | Ohio University, Athens, OH
 
PROFESSIONAL CERTIFICATIONS
Certificate in Client/Server Technology | Saint Louis University, 2000
Project Management Professional, PMP Certification | 2021
PMI Citizen Developer Business Architect | 2022
 
TECHNOLOGY
Microsoft: Windows 10/11, Various Server OS, Word, Excel, Powerpoint
Database: Oracle 19c, SQL Server, MySQL, SQL, TOAD
Communication: Outlook, Zoom, WebEx, Discord
Project Management: Monday.com, MS Project, Asana, Wrike, SmartSheet, Notion, Tom’s
Planner, Roadmunk
Generative AI: Poe.com (ChatGPT, Claude, LLaMA, etc.), Cohere, Perplexity, Jeda.ai, BingChat
Generative AI Courses: AI Made Simple (Andy Kaufmann), Next Level Prompt Engineering with AI
(Rob Lennon)
Business Intelligence: Tableau
SAMPLE PROJECTS
Paratransit Booking and Scheduling:
Implementation of Windows based system, replacing DOS system. Took struggling project already 2 years into implementation, and completed under 18 months.
Web-Based Itinerary Planning:
Launched a web application to allow customers to plan their trips online, enhancing the customer experience.
Mobile Data Terminals:
Managed smooth installation of new mobile data terminals in all vehicles, providing drivers real-time navigational assistance and mapping capabilities for improved on-time performance.
Operations Scheduling System:
Streamlined development and go-live by replacing underperforming contractors and bringing all stakeholders to consensus on requirements.
Websites:
Oversaw redesigns of multiple agency websites to modernize the digital customer experience and increase accessibility of services.
Transit Operations Improvement project:
Developed comprehensive program to enhance various aspects of operations including customer service and operations management.
Mobile Apps:
Expanded mobile offerings by implementing apps for trip planning, ticketing, and real-time arrival predictions.
GIS Enterprise Platform:
Standardized spatial analytics capabilities across departments by establishing ArcGIS as the enterprise platform.
Business Intelligence:
Championed adoption of Tableau to empower data-driven decision making and performance monitoring.
Electronic Document Management:
Streamlined processes and went paperless by implementing M-Files for digital document workflows.
SMS/Web Chat:
Augmented customer support options by introducing SMS and web-based chat for 24/7 assistance.
Mobile Ticketing:
Launched mobile fare purchasing through two pilot programs to offer riders a convenient payment method.
Operations Scheduling System Upgrade:
Upgraded critical system while enhancing user support through improved testing and documentation.
 
 
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